Contact Us

We welcome your questions, feedback, and suggestions regarding JWT Decoder. Whether you've encountered a technical issue, have ideas for new features, or simply want to share your experience using the tool, we'd love to hear from you.

Get in Touch

For all inquiries, please contact us via email:

We aim to respond to all messages within 48 hours during business days. Please be as detailed as possible when describing technical issues so we can provide the most helpful response.

What to Include

When contacting us, it helps to include:

• Nature of inquiry: Question, bug report, feature request, or general feedback
• Browser and device: Which browser and operating system you're using (if reporting a technical issue)
• Steps to reproduce: Detailed description of what you were doing when an issue occurred
• Expected vs. actual behavior: What you expected to happen and what actually happened
• Sample JWT (optional): If relevant, include a sample JWT that demonstrates the issue (remove sensitive data and use a test token)

Common Questions

Before reaching out, you may want to check our FAQ section on the main page, which answers many common questions about JWT decoding, expiration checking, and tool usage.

Privacy

When you contact us via email, we will only use your email address to respond to your inquiry. We do not add email addresses to mailing lists or share contact information with third parties. For more details, please review our Privacy Policy.

Response Times

We typically respond within 1-2 business days. Please note that we are a small team maintaining this free tool, so response times may occasionally be longer during holidays or periods of high inquiry volume. We appreciate your patience and understanding.

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